{"id":16446,"date":"2023-07-21T19:29:38","date_gmt":"2023-07-21T16:29:38","guid":{"rendered":"https:\/\/railsware.com\/blog\/?p=16446"},"modified":"2025-11-19T16:57:06","modified_gmt":"2025-11-19T13:57:06","slug":"public-roadmap","status":"publish","type":"post","link":"https:\/\/railsware.com\/blog\/public-roadmap\/","title":{"rendered":"Do You Need a Public Roadmap For Your Product?"},"content":{"rendered":"\n<div class=\"intro-text\">In an effort to build transparency, boost engagement, and keep investors in the loop, many startups have opted to release public product roadmaps. But are they actually useful? What tangible benefits do they bring, and what are the risks?<\/div>\n\n\n\n<p>If you\u2019re unsure about whether a public roadmap is a good fit for your business, this post is for you. We\u2019ll explore the pros and cons, suggest some tools, share real-life examples, and even discuss some alternatives to public roadmaps, should you decide not to create one.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2401\" height=\"1261\" src=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Featured_Do-You-Need-a-Public-Roadmap-For-Your-Product_.png\" alt=\"\" class=\"wp-image-16448\" srcset=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Featured_Do-You-Need-a-Public-Roadmap-For-Your-Product_.png 2401w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Featured_Do-You-Need-a-Public-Roadmap-For-Your-Product_-360x189.png 360w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Featured_Do-You-Need-a-Public-Roadmap-For-Your-Product_-1024x538.png 1024w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Featured_Do-You-Need-a-Public-Roadmap-For-Your-Product_-768x403.png 768w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Featured_Do-You-Need-a-Public-Roadmap-For-Your-Product_-1536x807.png 1536w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Featured_Do-You-Need-a-Public-Roadmap-For-Your-Product_-2048x1076.png 2048w\" sizes=\"auto, (max-width: 2401px) 100vw, 2401px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\">What is a public roadmap?<\/h2>\n\n\n\n<p>A public roadmap is a high-level <a href=\"https:\/\/railsware.com\/blog\/new-product-development-process\/\">product development<\/a> plan that a company shares with the public. It outlines the new <a href=\"https:\/\/railsware.com\/blog\/product-features\/\" title=\"\">features<\/a>, improvements, or projects that the company plans to implement, typically allowing users to submit feature requests or vote on tickets. The core target audience are customers, investors, and potential buyers, but other external stakeholders such as industry analysts, researchers, or journalists may also show interest.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Public roadmap vs private roadmap \u2013 what\u2019s the difference?<\/h3>\n\n\n\n<p>First of all, public roadmaps are not private roadmaps that <em>have been made<\/em> public. They are actually separate (yet interrelated) living documents that are used to shape the product development process.<\/p>\n\n\n\n<p><strong>Private <\/strong><a href=\"https:\/\/railsware.com\/blog\/product-roadmap\/\"><strong>product roadmap<\/strong><\/a><strong> <\/strong>is an internal document that details how the <a href=\"https:\/\/railsware.com\/blog\/product-development-strategy\/\">product strategy<\/a> will be implemented through epics and tasks. It maps the development process and helps the cross-functional team set achievable milestones, organize workflows, and track progress over time.<\/p>\n\n\n\n<p><strong>Public product roadmap <\/strong>resembles the private roadmap but contains fewer details about both the product and the team. It\u2019s focused on letting external stakeholders track what\u2019s happening with the product, share their ideas, and even vote for what they\u2019d like to see implemented.<\/p>\n\n\n\n<p>Essentially, public roadmaps should contain less information than their private counterparts. Here\u2019s what we recommend leaving out:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"903\" src=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/What-Not-to-Include-in-a-Public-Roadmap-2-1024x903.png\" alt=\"\" class=\"wp-image-16451\" srcset=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/What-Not-to-Include-in-a-Public-Roadmap-2-1024x903.png 1024w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/What-Not-to-Include-in-a-Public-Roadmap-2-360x318.png 360w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/What-Not-to-Include-in-a-Public-Roadmap-2-768x678.png 768w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/What-Not-to-Include-in-a-Public-Roadmap-2.png 1521w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p>Of course, you\u2019re free to add some of these details to your public roadmap, if that\u2019s what makes sense for your product. But you should also understand the risks of oversharing or overcommitting (showing your hand to competitors, disappointing customers when you can\u2019t deliver promised features on time).<\/p>\n\n\n\n<p>We\u2019ll dig deeper into the cons shortly, but first, let\u2019s explore the benefits of public roadmaps for product management.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why have a public roadmap?<\/h2>\n\n\n\n<p>Loyal users are like gold dust: precious to the future of your product, yet not easy to acquire. But what is loyalty, really? It\u2019s a connection between you and your customers, composed of trust, transparency, and delight. Like any relationship, it requires nurturing.<\/p>\n\n\n\n<p>Public roadmaps are a tool for fostering trust, transparency, and engagement with your target audience. But it has other applications too:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Helps manage the expectations of customers by letting them know exactly what your team is (and isn\u2019t) working on.<\/li>\n\n\n\n<li>Allows you to easily share key product milestones and ongoing progress with investors, and support your case during crowdfunding campaigns.<\/li>\n\n\n\n<li>Convenient method of gathering ideas from your customers about <a href=\"https:\/\/railsware.com\/blog\/product-improvements\/\">product improvements<\/a> or new features, and assessing demand for them.<\/li>\n\n\n\n<li>Can help your product stand out among competitors who aren\u2019t willing to share plans with customers.<\/li>\n<\/ul>\n\n\n\n<p>For product managers, a public roadmap serves more than one purpose. For instance, they support a data-driven approach through the collection of qualitative feedback, and go further than <a href=\"https:\/\/railsware.com\/blog\/product-development-dashboard\/\">product<\/a> and <a href=\"https:\/\/blog.coupler.io\/project-management-dashboards\/\" title=\"\">project management dashboards<\/a> in helping you understand customer engagement and churn triggers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Reasons not to have a public roadmap<\/h3>\n\n\n\n<p>For all the benefits that public roadmaps bring, there are still a few good reasons why you shouldn\u2019t make one.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Not every customer request will align with your business goals. Deciding not to move ahead with a suggestion may upset some users who were pushing to see it implemented. This could escalate into public criticism and damage your relationship with customers.<\/li>\n\n\n\n<li>It\u2019s much harder to change plans when you\u2019ve already promised to release something. For example, let\u2019s say you were going to implement a highly-requested analytics feature, but due to limited resources\/new market research\/pivoted product strategy, realize you need to backtrack. Again, there\u2019s a chance you will upset customers and potentially lose business.<\/li>\n\n\n\n<li>You run the risk of revealing too much to competitors: what the team is working on, planned improvements, and how strongly your customers feel about certain features.<\/li>\n<\/ul>\n\n\n\n<div class=\"post-quote\" style=\"display: flex; position: relative;\">\n<div class=\"post-quote-mark\" style=\"position: absolute; font-size: 100px; top: -52px; font-family: sans-serif; color: #4ba9e7; left: 0px; font-weight: bold;\">\u201c<\/div>\n<div style=\"display: flex; flex: 1 0 auto; flex-direction: column; font-weight: bold; color: #333333; align-items: center; text-align: center; margin-right: 50px;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-11983\" src=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/02\/My-project-1-2.png\" alt=\"Julia Romanenkova on public roadmaps\" width=\"180\" height=\"180\">\n<h4>Julia Romanenkova<\/h4>\n<p style=\"margin-bottom: 0; color: #999;\">Product Lead<\/p>\n<\/div>\n<div style=\"color: #666; padding-right: 40px;\">\n<p>If you need flexibility around product strategy, then a public roadmap probably isn\u2019t for you. The same goes if competition is stiff in your niche and you\u2019re afraid to share too much, too soon.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">What is the public roadmap process?<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Assess your goals<\/h3>\n\n\n\n<p>Before you start browsing roadmap tools and choosing your criteria, establish what your team wants to achieve by releasing a public roadmap. A stronger connection with the community you\u2019ve already built? More frequent and detailed suggestions from users? Increased buy-in for your crowdfunding campaign? Validation for your ideas on how to improve the user experience? Consider how the roadmap might align with the <a href=\"https:\/\/blog.thecrowdfundingformula.com\/best-time-to-launch-a-kickstarter\/\" target=\"_blank\" rel=\"noopener\" title=\"\">best time to launch a Kickstarter<\/a>, ensuring your community is engaged and ready to support your project.<\/p>\n\n\n\n<p>Even if lots of your customers are asking for a public roadmap, think carefully about whether it\u2019s a good idea for your product. Make sure you are clear about your goals and motivations for having one.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Choose a tool and roadmap type<\/h3>\n\n\n\n<p>First, you\u2019ll need somewhere to host the roadmap and make it accessible to the public. Not all <a href=\"https:\/\/railsware.com\/blog\/product-frameworks\/\">project management<\/a> and roadmapping tools (like Jira) are suitable candidates \u2013 check our list of tools further down for guidance.<\/p>\n\n\n\n<p>As for the format, Gantt charts aren\u2019t ideal here \u2013 they\u2019re not expressive or skimmable enough. Just like any other customer-facing product asset, your public roadmap must have visual appeal, and that\u2019s why Kanban is generally the best option. A Kanban board presents the roadmap content in a way that\u2019s easy for an external audience to browse and interact with.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Customize statuses and categories<\/h3>\n\n\n\n<p>Next, you need to organize roadmap input based on the status of each epic. You can pull this information from your private product roadmap, where features are already prioritized. But choose your headers carefully here, particularly ones that refer to planned or in-review work. Avoid \u2018Near Term (next 3 months)\u2019 or \u2018Planned Q2 Releases\u2019 and opt for non-deadline statuses like \u2018Next Up,\u2019 \u2018Exploring,\u2019 or \u2018Planned.\u2019 Lastly, to keep the user interface streamlined, set no more than 3-4 statuses. You can use the <a href=\"https:\/\/www.prodpad.com\/blog\/invented-now-next-later-roadmap\/#:~:text=The%20Now%2DNext%2DLater%20roadmap%20is%20a%20product%20management%20tool,most%20urgent%20problems%20to%20solve.\">\u2018Now, Next, Later\u2019 framework<\/a> as a guideline.<\/p>\n\n\n\n<p>As for categories, these will likely be informed by the content of your private roadmap too. Again, stick to as few as possible here \u2013 no need to overwhelm the user with 10+ different labels. For example, <a href=\"https:\/\/www.kontentino.com\/blog\/best-social-media-management-tools\/\" target=\"_blank\" rel=\"noopener\" title=\"\">social media management tool<\/a>, Buffer, chose just 6 one-word categories for their roadmap: Platform, Mobile, Publishing, Analytics, Engagement, and Start Page.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Enhance the roadmap<\/h3>\n\n\n\n<p>Idea submission forms are an essential element of public roadmaps. Add a link and CTA to a form within the roadmap description, or even better, create a specific idea submission button that users can easily find.<\/p>\n\n\n\n<p>What else to add, apart from the basic functionality we mentioned above? Here are some optional customizations or additions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Allowing users to <strong>comment on cards<\/strong><\/li>\n\n\n\n<li>Allowing users to <strong>vote on features<\/strong><\/li>\n\n\n\n<li>Explaining your<strong> public roadmap vision<\/strong> in the description\/in-app pop-up\/link to an external article.<\/li>\n\n\n\n<li>Adding <strong>visuals<\/strong> to cards or making the roadmap more conceptual\/interactive overall.<\/li>\n<\/ul>\n\n\n\n<p>In general, the more functionality your roadmap has, the more engaging and memorable it will be. The ability to comment on cards can encourage discussion around proposed features, while upvoting allows customers to quickly have their say (and helps your team better <a href=\"https:\/\/railsware.com\/blog\/product-features-prioritization\/\">prioritize features<\/a>). Even a linked article addressed to your target customer \u2013 <a href=\"https:\/\/medium.com\/slack-developer-blog\/the-slack-platform-roadmap-34067b054177\">like Slack\u2019s<\/a> \u2013 can help reinforce your messaging around transparency and community-building.<\/p>\n\n\n\n<p>However, proceed with caution. Don\u2019t stuff your roadmap full of power-ups, useless animations, or integrations just because they look cool, or seem important. Pick and choose the elements that will actually enhance the user experience and match your product goals\/target audience. For example, if you&#8217;re exploring tools for managing your healthcare practice, considering an innovative <a href=\"https:\/\/www.drchrono.com\/electronic-health-record-ehr\/\" target=\"_blank\" rel=\"noopener\" title=\"\">EHR software<\/a> solution is imperative for streamlining operations and improving patient care.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"957\" src=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/How-to-Structure-a-Public-Roadmap-2-1024x957.png\" alt=\"\" class=\"wp-image-16449\" srcset=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/How-to-Structure-a-Public-Roadmap-2-1024x957.png 1024w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/How-to-Structure-a-Public-Roadmap-2-360x336.png 360w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/How-to-Structure-a-Public-Roadmap-2-768x718.png 768w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/How-to-Structure-a-Public-Roadmap-2.png 1522w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\">Tools for public roadmaps<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Trello<\/h3>\n\n\n\n<p>Used by companies like Buffer and Slack, <a href=\"https:\/\/trello.com\/home\">Trello<\/a> is a popular public roadmap tool. Trello\u2019s board templates are highly-customizable, optimized for collaboration, and again, the Kanban layouts are ideal for sharing content with external audiences. Its integration capabilities and power-ups are also excellent: you can enable voting and commenting on cards with just a couple of clicks.<\/p>\n\n\n\n<p>Not to mention, if you already host your private development roadmap with Trello or Jira, it\u2019ll be easy to sync data between issues and cards. However, like with the majority of public roadmap tools on this list (Notion, GSheets) you won\u2019t be able to host your Trello roadmap on a custom domain \u2013 something to consider if you\u2019re planning for it to be an integral part of your knowledge base.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Canny.io<\/h3>\n\n\n\n<p><a href=\"https:\/\/canny.io\/\">Canny.io<\/a> is a customer feedback-gathering tool used by companies like Ahrefs and ClickUp and has a dedicated public roadmap feature. You can collect and organize customers&#8217; suggestions in one place, share product updates via a separate public changelog, set a custom domain, and connect integrations (although notably fewer than other tools on this list). If you\u2019re looking for a feedback collection and public roadmap tool all in one, this is a solid pick.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Notion<\/h3>\n\n\n\n<p>Workspace collaboration tool <a href=\"https:\/\/www.notion.so\/\">Notion<\/a> is gaining popularity as a public roadmap tool. Unlike Trello, it offers more than just Kanban boards, and many startups are already using it for documenting processes, collaborating on projects, etc. With Notion, you can color-code different aspects of the roadmap, add icons, screenshots, or illustrations to cards for better readability, and embed links to forms, help guides, or other parts of your knowledge base. Customers who have a Notion account can also comment on cards, providing you with targeted feedback on new features.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Google Sheets<\/h3>\n\n\n\n<p>If you already know your way around <a href=\"https:\/\/docs.google.com\/spreadsheets\/u\/0\/\">Google Sheets<\/a>, you won\u2019t have much trouble creating a public roadmap with this tool. There are several Kanban and \u2018Now, Next, Later\u2019 templates to choose from, as well as opportunities to integrate with platforms like Jira, Trello, and Typeform. The end result won\u2019t be super sophisticated, but it\u2019s a relatively low-effort, no-frills, and crucially \u2013 free \u2013 option for creating and managing a public roadmap.<\/p>\n\n\n\n<p><strong>Pro tip:<\/strong> apart from Canny.io, all of the options on this list require a third-party tool for customer feedback collection. We\u2019d recommend using <a href=\"https:\/\/www.typeform.com\/?tid=029eb15e-135b-45ed-8fe8-e09dfe2c2f1b\">Typeform<\/a> or Google Forms for this task.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">QuillBot<\/h3>\n\n\n\n<p>QuillBot\u2019s <a href=\"https:\/\/quillbot.com\/ai-writing-tools\/ai-slack-message-generator\" target=\"_blank\" rel=\"noopener\" title=\"\">AI Slack Message Generator<\/a> is a handy tool for teams that want to keep their public roadmap communication clear and effortless. Ideal for product-led companies, it writes polished Slack updates in seconds for sharing new features, collecting feedback, or announcing changes.<br><br>You can quickly format messages, adjust tone, and make sure every update is easy for users and stakeholders to follow. It focuses specifically on message creation along with a full suite of integrations, it\u2019s a strong choice if you\u2019re looking for a simple, reliable way to deliver updates and gather feedback through Slack.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Public roadmap examples<\/h2>\n\n\n\n<p>Here are a few of the most creative and well-organized public roadmap examples from around the web.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Productboard<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-04-at-09.22.55-1024x536.png\" alt=\"\" class=\"wp-image-16460\" srcset=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-04-at-09.22.55-1024x536.png 1024w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-04-at-09.22.55-360x188.png 360w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-04-at-09.22.55-768x402.png 768w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-04-at-09.22.55-1536x804.png 1536w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-04-at-09.22.55.png 1837w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/portal.productboard.com\/pb\/1-productboard-portal\/tabs\/5-planned\">Productboard\u2019s public roadmap<\/a> is one of the largest and most organized among the examples we found. Instead of displaying all cards on a single page, it has separate tabs for each status and several descriptive categories (plus sub-categories) under each status. For example, instead of listing all \u2018Under Consideration\u2019 integrations in one category, it\u2019s split into 5 subcategories (Integrations: delivery tools, Integrations: customer support, etc.).<\/p>\n\n\n\n<p>A search bar also makes the board easier to skim, but the feature visualizations on cards are especially helpful. Users can get an idea of how the feature will work\/look without having to read the full description.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">NALA<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"476\" src=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-21-at-17.39.15-1024x476.png\" alt=\"\" class=\"wp-image-16457\" srcset=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-21-at-17.39.15-1024x476.png 1024w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-21-at-17.39.15-360x167.png 360w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-21-at-17.39.15-768x357.png 768w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-21-at-17.39.15-1536x714.png 1536w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-21-at-17.39.15.png 1833w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>NALA is an international money transfer app with over 100K users. The team got creative when creating their Kanban-style <a href=\"https:\/\/nalateam.notion.site\/NALA-Roadmap-057eef46825944f298233c316f24f6e9\">public roadmap with Notion<\/a>, using emojis, screenshots, and other graphics to make the board more engaging. NALA opted for 3 main<a href=\"https:\/\/nalateam.notion.site\/NALA-Roadmap-057eef46825944f298233c316f24f6e9\"> statuses <\/a>(Done, In Progress, Not Started) plus a couple more that highlight requests for customer feedback and ideas to be explored. Overall, the board is well-organized and easy to follow, yet memorable due to the amount of customization.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Up Bank<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"514\" src=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-04-at-10.23.50-1024x514.png\" alt=\"\" class=\"wp-image-16458\" srcset=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-04-at-10.23.50-1024x514.png 1024w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-04-at-10.23.50-360x181.png 360w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-04-at-10.23.50-768x385.png 768w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-04-at-10.23.50-1536x770.png 1536w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-04-at-10.23.50.png 1914w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Australian digital banking app <a href=\"https:\/\/up.com.au\/tree\/\">Up Bank\u2019s public roadmap<\/a> aka \u2018The Tree of Up\u2019 is one of the most unique public roadmap examples we\u2019ve come across. Up Bank treats its roadmap as a marketing tool, rather than a document that communicates future plans. The objective is to delight customers with a stand-out user experience.<\/p>\n\n\n\n<p>Since the roadmap isn\u2019t linear, it\u2019s harder for visitors to check what\u2019s been released and what\u2019s in the works. It\u2019s also not possible to add comments or interact directly with the roadmap, although you can still submit ideas through a form in their introduction message. And if you get lost, there\u2019s a delivery plan summary and release notes section in the right-hand corner.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Evidos<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"553\" src=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-04-at-10.14.42-1024x553.png\" alt=\"\" class=\"wp-image-16459\" srcset=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-04-at-10.14.42-1024x553.png 1024w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-04-at-10.14.42-360x194.png 360w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-04-at-10.14.42-768x414.png 768w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-04-at-10.14.42-1536x829.png 1536w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-04-at-10.14.42.png 1781w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Digital identity app Evidos keep its <a href=\"https:\/\/product.evidos.com\/board\">public roadmap<\/a> simple: Kanban style, 3 core statuses, 5-6 categories. Interestingly, they decided to separate the changelog and ideas sections from the main roadmap and create a single Product Updates page instead. As a result, the roadmap is less crowded, but users can still check out future plans, send feature requests, and submit ideas in one location. However, as public roadmap examples go, this one is quite lackluster \u2013 it\u2019s missing interactive features like voting or commenting, and the abstract illustrations add little value.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Alternative to public roadmaps<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Build a community around your product<\/h3>\n\n\n\n<p>Atlassian or Monday.com are great examples of companies that have built vibrant communities around their products. But what if you\u2019re an early <a href=\"https:\/\/railsware.com\/blog\/startup-frameworks\/\">startup<\/a>, trying to build a community from scratch?<\/p>\n\n\n\n<p>Start by identifying the best channel for communicating with your niche, whether that\u2019s Twitter, LinkedIn, or industry-specific forums. Then, share future plans with them, ask for feedback on your product updates, offer guided demos to potential customers, or beta-test features with your early adopters. If LinkedIn is your platform of choice, focus on <a href=\"https:\/\/www.supergrow.ai\/blog\/how-to-write-a-linkedin-post\" target=\"_blank\" rel=\"noopener\" title=\"\">writing LinkedIn posts<\/a> that speak directly to your ICP\u2019s pain points and position your product as the go-to solution.<\/p>\n\n\n\n<p>Tip: Make sure these connections, if done via email for instance, are securely authenticated to avoid your domain or email address being marked as spam from the get go and damaging the entire channel of communication (i.e. by warming up your email address, following proper email-sending practices, using an <a href=\"https:\/\/easydmarc.com\/tools\/spf-lookup\" title=\"SPF record checker\">SPF record checker<\/a>, etc).<\/p>\n\n\n\n<p>Make your customers feel heard \u2013 let them know when you\u2019ve implemented something that was influenced by their feedback. That way, you\u2019ll build trust, and receive more honest and relevant suggestions.<\/p>\n\n\n\n<p>Take <a href=\"https:\/\/twitter.com\/yongfook\">Jon Yongfook<\/a>, founder of Bannerbear and Browserbear, for example. Jon has a personal Twitter account with over 87K followers where he shares tutorials for new features, bootstrapping advice, his failure\/success stories, and funny takes on startup culture. He meets his customers where they are and works on building long-term relationships with his audience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Share your strategy and vision through other mediums<\/h3>\n\n\n\n<p>Startups that don\u2019t have public roadmaps often share product updates and plans via quarterly webinars, monthly demo videos, blog posts, or newsletters. Old-fashioned as they may seem, these are still valid channels for <a href=\"https:\/\/railsware.com\/blog\/how-to-market-new-product\/\">spreading your message<\/a> and engaging with customers, although it depends on your <a href=\"https:\/\/surferseo.com\/blog\/scale-content-marketing\/\" title=\"content marketing resources\">content marketing resources<\/a> and how your audience prefers to consume content. Here are a couple of <a href=\"https:\/\/railsware.com\/blog\/b2b-saas\/\">B2B SaaS<\/a> companies that do it well:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lattice share product roadmap updates every quarter via <a href=\"https:\/\/help.lattice.com\/hc\/en-us\/articles\/13079654122135-Lattice-H1-2023-Product-Roadmap-Webinar\">webinars<\/a>. They even preface the discussion with a \u2018Safe Harbor Statement\u2019 \u2013 a disclaimer that the roadmap is flexible and no features are promised.<\/li>\n\n\n\n<li>BambooHR has a monthly \u2018<a href=\"https:\/\/www.bamboohr.com\/product-updates\/\">Product Pulse<\/a>\u2019 video series, where they demo new features and share general product improvements. It\u2019s hosted by a different company expert (customer success manager, demand marketing manager) every month, depending on the theme of the update.<\/li>\n<\/ul>\n\n\n\n<p>Although not directly related to sharing product updates, customer engagement platform Braze also deserves a mention. On top of building a huge content library (including webinars and live product events), they created <a href=\"https:\/\/www.braze.com\/customer-community\">Braze Bonfire<\/a>, a customer community where users can network with their peers and exchange industry knowledge.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Collect feedback through CustDev interviews or support tickets<\/h3>\n\n\n\n<p>A public roadmap isn\u2019t the only way to collect feature requests and suggestions from customers. So if that\u2019s your main motivation for creating one, we\u2019d argue that <a href=\"https:\/\/railsware.com\/blog\/customer-development-process\/\">CustDev interviews<\/a> are a better approach, since you get to speak to customers one-on-one, ask follow-up questions, and dig into the context behind their suggestions.<\/p>\n\n\n\n<p>Pay attention to feature requests from customer support tickets, too. If you don\u2019t have a dedicated tool for storing and organizing that type of customer feedback (like Intercom, Help Scout), start by collecting it in a spreadsheet, so you can identify popular asks, assess demand, and eventually add those requests to your <a href=\"https:\/\/railsware.com\/blog\/backlog-grooming\/\">product backlog<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Wrapping Up<\/h2>\n\n\n\n<p>Opinion is split on whether public roadmaps do more harm than good, and the jury is out on whether they actually impact growth and engagement <a href=\"https:\/\/railsware.com\/blog\/?s=metrics\">metrics<\/a>. All founders and <a href=\"https:\/\/railsware.com\/blog\/saas-product-management\/\">product managers<\/a> can do is weigh the pros and cons against their product goals. Remember, there are plenty of other ways to increase engagement and build a sustainable community around your product. But if a public roadmap feels right for your business, go for it, and don\u2019t be afraid to get creative.<\/p>\n\n\n\n<p>If you share our enthusiasm for building damn good products \u2013 public roadmap or not \u2013 be sure to check out our <a href=\"https:\/\/railsware.com\/services\/\">product development services page<\/a>!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In an effort to build transparency, boost engagement, and keep investors in the loop, many startups have opted to release public product roadmaps. But are they actually useful? What tangible benefits do they bring, and what are the risks? If you\u2019re unsure about whether a public roadmap is a good fit for your business, this&#8230;<\/p>\n","protected":false},"author":93,"featured_media":16450,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[],"coauthors":["Leonie Lacey"],"class_list":["post-16446","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-management"],"acf":[],"aioseo_notices":[],"categories_data":[{"name":"Product Management","link":"https:\/\/railsware.com\/blog?category=management"}],"post_thumbnails":"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/07\/Featured_Do-You-Need-a-Public-Roadmap-For-Your-Product_.png","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/posts\/16446","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/users\/93"}],"replies":[{"embeddable":true,"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/comments?post=16446"}],"version-history":[{"count":20,"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/posts\/16446\/revisions"}],"predecessor-version":[{"id":18711,"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/posts\/16446\/revisions\/18711"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/media\/16450"}],"wp:attachment":[{"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/media?parent=16446"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/categories?post=16446"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/tags?post=16446"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/coauthors?post=16446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}