{"id":16605,"date":"2023-10-31T23:59:39","date_gmt":"2023-10-31T20:59:39","guid":{"rendered":"https:\/\/railsware.com\/blog\/?p=16605"},"modified":"2024-10-28T14:14:54","modified_gmt":"2024-10-28T11:14:54","slug":"product-features","status":"publish","type":"post","link":"https:\/\/railsware.com\/blog\/product-features\/","title":{"rendered":"Product Features Explained"},"content":{"rendered":"\n<div class=\"intro-text\">Conceptualizing, building, and implementing new features is a core aspect of a product manager\u2019s job. But striking a balance between feature quantity and product quality is difficult, even when product managers have a clear vision and strategy for the product. Stakeholder expectations, customer demands, and differences of opinion within the team often complicate the development process. So, how do you make the right feature choices, despite these challenges? And why are those choices so critical to product success?<\/div>\n\n\n\n<p>Our focus here will be on <a href=\"https:\/\/railsware.com\/blog\/b2b-saas\/\">B2B SaaS<\/a> feature development. Bear in mind, though, that most of our advice extends to hardware, e-commerce, and general non-SaaS feature development as well.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2400\" height=\"1260\" src=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/10\/product-features_image.jpg\" alt=\"\" class=\"wp-image-16610\" srcset=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/10\/product-features_image.jpg 2400w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/10\/product-features_image-360x189.jpg 360w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/10\/product-features_image-1024x538.jpg 1024w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/10\/product-features_image-768x403.jpg 768w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/10\/product-features_image-1536x806.jpg 1536w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/10\/product-features_image-2048x1075.jpg 2048w\" sizes=\"auto, (max-width: 2400px) 100vw, 2400px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\">What is a product feature?<\/h2>\n\n\n\n<p>Anyone who\u2019s ever used a digital product before (i.e. the typical modern consumer) has some understanding of what a feature is. But for the purposes of this article, let\u2019s establish a clear definition. <\/p>\n\n\n\n<p>A feature is <strong>a specific component or capability of a product<\/strong>. It exists to either solve a user need, delight customers, or support the overall functionality of the product.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Feature vs. benefit<\/h5>\n\n\n\n<p>It\u2019s easy to confuse the concepts of features and benefits \u2013 especially within a product marketing context. But it&#8217;s important for product managers (PdMs) not to use these terms interchangeably. So, let&#8217;s   look at the difference (and connection) between these two concepts:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"802\" src=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/10\/1_1520-x-1190_product-features-1024x802.png\" alt=\"\" class=\"wp-image-16607\" srcset=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/10\/1_1520-x-1190_product-features-1024x802.png 1024w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/10\/1_1520-x-1190_product-features-360x282.png 360w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/10\/1_1520-x-1190_product-features-768x602.png 768w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/10\/1_1520-x-1190_product-features.png 1520w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\">Types of product features<\/h2>\n\n\n\n<p>How can we describe and categorize product features themselves? Let\u2019s explore the types of features commonly found in SaaS products.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Functional <\/strong>features, which define what the product actually does (and what niche it falls into). In the case of Asana, one such example would be its Gantt and Kanban boards for project tracking.<\/li>\n\n\n\n<li><strong>Collaboration<\/strong> features such as in-app messaging, file sharing, calendars and event scheduling, commenting, etc.<\/li>\n\n\n\n<li><strong>Artificial intelligence <\/strong>features<strong> <\/strong>like predictive search, personalized in-app recommendations, auto-generated reports, <a href=\"https:\/\/www.tidio.com\/blog\/ai-chatbot\/\" target=\"_blank\" rel=\"noopener\" title=\"\">AI-powered chatbots<\/a>.<\/li>\n\n\n\n<li><strong>Security <\/strong>features which may include two-factor authentication sign-in, <a href=\"https:\/\/nordvpn.com\/blog\/automatic-vpn-wifi-connect\/\" target=\"_blank\" rel=\"noopener\" title=\"\">auto VPN connect<\/a>, or access controls so users can manage roles and permissions.<\/li>\n\n\n\n<li><strong>Customer support <\/strong>features like <a href=\"https:\/\/www.zendesk.com\/service\/help-desk-software\/ticketing-system\/\" title=\"help desk ticketing\">help desk ticketing<\/a>, real-time chat, knowledge base.<\/li>\n\n\n\n<li><strong>Reporting <\/strong>features that allow users to track the performance of campaigns using tools such as <a href=\"https:\/\/www.glassbox.com\/session-replay\/\" target=\"_blank\" rel=\"noopener\" title=\"session replay\">session replay<\/a>, understand their own customer data, or manage their product usage, e.g., analytics dashboards.<\/li>\n\n\n\n<li><strong>Customization<\/strong> features such as UI themes, custom fields, interface layout options.<\/li>\n\n\n\n<li><strong>Accessibility <\/strong>features, which may include keyboard navigation,<strong> <\/strong>high contrast themes, adjustable zoom, keyboard shortcuts.<\/li>\n\n\n\n<li><strong>Automation <\/strong>features depend on the type of product, but an example from our product <a href=\"https:\/\/mailtrap.io\/\">Mailtrap.io<\/a> is the ability to run automated checks on your emails with the email testing API.<\/li>\n\n\n\n<li><strong>Added value<\/strong> features are anything that enhance the customer experience, or make the product stand out on the market (e.g. taxis offering baby car seats in Uber, Travelperk\u2019s business travel carbon offsetting program).<\/li>\n<\/ul>\n\n\n\n<p>Like we mentioned earlier, product managers must strive for balance when adding new features to a product. Functional features are the cornerstone of a product; they help users reach their main goals. On the other hand, added value features aren&#8217;t essential, but they make your product memorable and inspire loyalty. Having the right combination of both is key to product success.<\/p>\n\n\n\n<p>Meanwhile, customer support, customization, security \u2013 these features aren&#8217;t exactly non-essential, but they are <em>expected<\/em>. On a foundational level, they ensure the smooth running of your application. And sometimes, they can double as added-value features. An example of an enhanced customer support feature might be a Chat-GPT-powered chatbot. Moreover, integrating an <a href=\"https:\/\/exotel.com\/products\/auto-dialer\/\" target=\"_blank\" rel=\"noopener\" title=\"\">auto dialer<\/a> can automate customer outreach, boost response rates, and enhance overall support efficiency.<\/p>\n\n\n\n<p>Now, let&#8217;s put all of these features into perspective. Here\u2019s a snapshot of 3 different B2B SaaS products\u2019 key features:<\/p>\n\n\n\n<table id=\"tablepress-70\" class=\"tablepress tablepress-id-70\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\"><a href=\"https:\/\/www.coupler.io\/\">Coupler.io<\/a><br \/>\n<em>Data analytics &amp; automation platform<\/th><th class=\"column-2\"><a href=\"https:\/\/gusto.com\/\">Gusto<\/a><br \/>\n<em>HR and payroll management software<\/th><th class=\"column-3\"><a href=\"https:\/\/basecamp.com\/\">Basecamp<\/a><br \/>\n<em>Project management platform<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Data collection with over 200 integrations<\/td><td class=\"column-2\">Employee time and attendance tracking<\/td><td class=\"column-3\">One-page dashboard for project tracking<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Combine data in a single dashboard<\/td><td class=\"column-2\">Talent management tool for training and development<\/td><td class=\"column-3\">Discussion and collaboration boards for teams<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Data transformation tools<\/td><td class=\"column-2\">Job vacancy posting portal<\/td><td class=\"column-3\">Calendar scheduling<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Dashboard templates for visualizing data<\/td><td class=\"column-2\">Custom onboarding checklist creation<\/td><td class=\"column-3\">Real-time group chat<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">Get help from data experts<\/td><td class=\"column-2\">Employee documentation hub<\/td><td class=\"column-3\">Cloud file support<\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">Auto-refresh for data updates<\/td><td class=\"column-2\">Reporting tool for HR analytics<\/td><td class=\"column-3\">Automatically generated check-in forms<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-70 from cache -->\n\n\n\n<h2 class=\"wp-block-heading\">Why is it necessary to release new features?<\/h2>\n\n\n\n<p>If you\u2019re managing a mature product, the goal of releasing a new feature is to <strong>increase revenue<\/strong>. When analyzing feature requests and ideas in the <a href=\"https:\/\/railsware.com\/blog\/backlog-refinement\/\">product backlog<\/a>, PdMs must constantly ask the question: could this feature improve our product offering and attract new paying customers?<\/p>\n\n\n\n<p>For early-stage startups without a <a href=\"https:\/\/railsware.com\/blog\/b2b-saas-pricing\/\">paid subscription model<\/a>, your goal is simply to <strong>establish a place on the market<\/strong>. It\u2019s critical to release features that capture your target market\u2019s (and potential investors\u2019) attention. A strong <a href=\"https:\/\/railsware.com\/blog\/product-development-strategy\/\" title=\"\">product strategy<\/a>, combined with a firm understanding of your buyer persona(s), will provide clues on where to start. See our <a href=\"https:\/\/railsware.com\/blog\/jobs-to-be-done-examples\/\">Jobs To Be Done examples<\/a> for guidance on identifying who your audience is, and what they really want.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to avoid feature creep?<\/h3>\n\n\n\n<p>Many product managers equate product growth with an ever-expanding feature set. But you can\u2019t rely solely on new features to attract new customers to your platform (other factors like <a href=\"https:\/\/railsware.com\/blog\/b2b-saas-pricing\/\" title=\"\">pricing<\/a>, product positioning, etc. can affect its perceived value). Having a \u2018bigger\u2019 product than your competitors is useless if you don&#8217;t align new features with your product vision and the needs of your specific audience.<\/p>\n\n\n\n<p>To dodge the black hole of <a href=\"https:\/\/en.wikipedia.org\/wiki\/Feature_creep\" title=\"\">feature creep<\/a>, PdMs must establish clear guidelines and processes for feature development. <a href=\"https:\/\/railsware.com\/blog\/data-driven-product-management\/\">Data-driven decision-making<\/a> should be central to any development process. Research, idea screening, and user testing are just a few key elements \u2013 all of which we\u2019ll explore in more detail shortly. In any case, PdMs should keep this end goal in mind: every new feature you release should incrementally increase <a href=\"https:\/\/railsware.com\/blog\/product-value\/\">product value<\/a>.<\/p>\n\n\n\n<p>Here are some questions to consider before moving a new feature idea into your development pipeline:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"752\" src=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/10\/2_1520-x-1115_product-features-1024x752.png\" alt=\"\" class=\"wp-image-16608\" srcset=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/10\/2_1520-x-1115_product-features-1024x752.png 1024w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/10\/2_1520-x-1115_product-features-360x264.png 360w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/10\/2_1520-x-1115_product-features-768x564.png 768w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/10\/2_1520-x-1115_product-features.png 1520w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\">Steps for developing a new product feature<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. Understanding customer needs<\/h3>\n\n\n\n<p>Feature discovery should always start with a deep dive into customer needs. What problem are you trying to solve for your customers? What are their main goals?<\/p>\n\n\n\n<p>If you can\u2019t confidently answer those questions, you\u2019ll need to conduct in-depth customer and market research. Reach out to some of your early adopters or most loyal users, and <a href=\"https:\/\/railsware.com\/blog\/customer-development-process\/\">ask to interview them<\/a>. Gather information on what their pain points are, as well as what they like, don\u2019t like, and what they feel is missing from your solution. You can also run in-app surveys, or gather suggestions with a <a href=\"https:\/\/railsware.com\/blog\/public-roadmap\/\">public roadmap<\/a>, but don\u2019t underestimate the power of having one-to-one conversations with your customers.<\/p>\n\n\n\n<p>To get a holistic picture of customer and market needs, you will also need to research competitors, read up on the latest industry trends and studies, and even talk to knowledge holders (such as sales development reps, customer support specialists) from your team. You might also need to conduct a <a href=\"https:\/\/reportgarden.com\/post\/ppc-competitor-analysis\" target=\"_blank\" rel=\"noopener\" title=\"\">PPC competitor analysis<\/a> to uncover your competitors&#8217; paid strategies as well and use these insights to identify potential gaps. Moreover, <a href=\"https:\/\/spreadsheeto.com\/excel-consultant\/\" target=\"_blank\" rel=\"noopener\" title=\"\">using Excel efficiently<\/a> can help streamline your analysis and data organization, ensuring your insights are accurate and actionable.<\/p>\n\n\n\n<p>For the ideation and idea screening part of this process, we recommend using the <a href=\"https:\/\/railsware.com\/bridges-framework\/\">BRIDGeS framework<\/a>. Host a meeting with 2-6 key members of your product team (e.g. product designer, engineer, other knowledge holders and senior stakeholders), identify your subject (problem you want to solve), and discuss the Benefits, Risks, and Issues associated with it. By moving methodically from the \u2018Problem Space\u2019 to the \u2018Solution Space\u2019, you\u2019ll finish the session with a ready-to-work-on solution.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/railsware.com\/bridges-framework\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2021\/11\/bridges-banner-1024x536.jpg\" alt=\"bridges framework banner\" class=\"wp-image-14471\" srcset=\"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2021\/11\/bridges-banner-1024x536.jpg 1024w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2021\/11\/bridges-banner-360x188.jpg 360w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2021\/11\/bridges-banner-768x402.jpg 768w, https:\/\/railsware.com\/blog\/wp-content\/uploads\/2021\/11\/bridges-banner.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\">2. Prioritizing the feature list<\/h3>\n\n\n\n<p>Prioritization ensures that only the best ideas are advanced for further development and testing. As a product manager, it\u2019s your job to pick the right candidates and incorporate them into the <a href=\"https:\/\/railsware.com\/blog\/product-roadmap\/\">product roadmap<\/a>. At our software agency, we use <a href=\"https:\/\/railsware.com\/blog\/product-features-prioritization\/\">prioritization frameworks<\/a> to streamline the entire process. Our favorites include the <a href=\"https:\/\/railsware.com\/blog\/moscow-prioritization\/#MoSCoW_alternatives_you_may_find_useful_for_your_project\">MoSCoW method<\/a> and the RICE Scoring Model.<\/p>\n\n\n\n<p>Whatever framework you choose, it\u2019s important to make sure you\u2019re prioritizing based on facts rather than pure assumptions. Don\u2019t fall into the trap of classifying something as high-priority simply because a lot of customers are asking for it. Think carefully about the potential impact of the new feature on product revenue, user experience, etc. Ideally, your estimations should be underpinned by data from your <a href=\"https:\/\/maze.co\/guides\/product-research\/\" target=\"_blank\" rel=\"noopener\" title=\"\">research<\/a> and current product stats.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Prototyping and validation<\/h3>\n\n\n\n<p>Depending on the size and complexity of the feature, developing a <a href=\"https:\/\/railsware.com\/blog\/mvp-prototype-poc\/\">PoC or prototype<\/a> is a crucial part of the process. For instance, if you\u2019re planning a custom AI feature, you may want to check the idea\u2019s technical viability with a proof of concept first. Meanwhile, prototypes are critical in helping us visualize the solution.<\/p>\n\n\n\n<p>At Railsware, our product teams use Figma to design high-fidelity prototypes. Usually, a product designer and a PdM collaborate on wireframes, and later, the designer transforms it into a clickable prototype. Then, we ask internal stakeholders (if the feature is big enough, that includes C-level execs) to give feedback on the flow, visual design, and overall feature concept. Once it\u2019s undergone a few iterations, it\u2019s time to get feedback from the target audience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Testing and implementation<\/h3>\n\n\n\n<p>Some product teams are tempted to skip this part of the process, because it\u2019s easier to just package a new feature into a product update and call it a day. For low-risk features (e.g. dark theme, knowledge base), that approach may work fine. But for larger, more technical features, testing is essential.<\/p>\n\n\n\n<p>Start by segmenting your users, based on personas, user behavior\/preferences, or past interactions. Then, you can run A\/B tests on the relevant segments, or release <a href=\"https:\/\/www.optimizely.com\/optimization-glossary\/feature-flags\/\">feature flags<\/a> to just one user cohort. Be sure to timebox tests and monitor the results in your <a href=\"https:\/\/railsware.com\/blog\/product-development-dashboard\/\">product dashboard<\/a>. You can also run short in-app surveys to determine how satisfied users are with the new addition.<\/p>\n\n\n\n<p>Once you\u2019ve incorporated any changes that make sense, the team can go ahead and implement the feature for all users.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How we screen and refine feature ideas: Coupler.io case<\/h2>\n\n\n\n<p>Back in <a href=\"https:\/\/www.coupler.io\/\">Coupler.io<\/a>\u2019s early days, the product team received a request from users to integrate Excel as a new data source. At first glance, the idea seemed like a low-risk, straightforward addition. But the team still wanted to investigate it further, so, they ran a <a href=\"https:\/\/railsware.com\/bridges-framework\/\">BRIDGeS session<\/a>.<\/p>\n\n\n\n<p>During the session, the team defined three Subjects and investigated each using the standard set of descriptors: Benefits, Risks, Issues, Domain knowledge, and Goals. Then, they prioritized each descriptor with the MoSCoW technique we mentioned earlier.<\/p>\n\n\n\n<p>The team discovered that many users mix up the tools Google Drive, OneDrive, and Excel. Users called their files \u201cspreadsheets\u201d or \u201cExcel\u201d and didn\u2019t see the difference between them. The team added all these sources to the board, as well as some Domain knowledge (customer research, market insights) they deemed relevant.<\/p>\n\n\n\n<p>As a solution, the team decided to add all three sources of data fetching and make them interchangeable. Now, even if users choose a source incorrectly, they are still able to transfer data from their docs, no matter the actual source (Google Drive, or Google Sheets, OneDrive or Excel).<\/p>\n\n\n\n<p>This is a good example of why it\u2019s so important to explore the underlying complexities of an idea, long before development. Comprehensive idea screening helped us build a feature that perfectly matched the needs of our end-users.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Metrics to measure product feature success<\/h2>\n\n\n\n<p>Once you\u2019ve officially launched the new feature, you\u2019ll need to track its performance over time and quantify its success for stakeholders. Here are a few key metrics to follow:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Total active users. <\/strong>The number of customers who are actively engaging with the feature (daily, monthly, or over a quarterly period).<\/li>\n\n\n\n<li><strong>Frequency of use.<\/strong> Measures how often those active users interact with the feature. Success indicators (once a week, daily) will vary depending on the type of feature.<\/li>\n\n\n\n<li><strong>Adoption rate. <\/strong>Assess interest in the feature by<strong> <\/strong>monitoring how quickly it\u2019s adopted.<\/li>\n\n\n\n<li><strong>Customer satisfaction. <\/strong>Collect feedback with a micro survey shortly after the release of the new feature. Ask users for suggestions on what to improve and to rate the solution on a sliding scale.<\/li>\n\n\n\n<li><strong>Retention. <\/strong>Some features attract a lot of buzz when they are first released. Pay attention to the retention rate so you can assess the value of the feature once the novelty wears off.&nbsp;<\/li>\n\n\n\n<li><strong>Monthly recurring revenue (MRR). <\/strong>If the goal of the feature was to boost sales of paid plans\/higher tiers, then revenue should also be tracked. However, it\u2019s important not to mistake MRR increases from seasonal trends or other unrelated upticks with your new feature release, so keep these things in mind when analyzing performance.<\/li>\n<\/ul>\n\n\n\n<p>See our <a href=\"https:\/\/railsware.com\/blog\/startup-metrics\/\">startup metrics guide<\/a> for a deeper dive into financial, user engagement, and user satisfaction metrics.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Common mistakes to avoid in product feature development<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Releasing something nobody wants<\/h3>\n\n\n\n<p>It usually happens for one of two reasons: the team did minimal customer research before creating the feature, or they were pushed to implement a C-level stakeholder\u2019s\/investor\u2019s bad idea.<\/p>\n\n\n\n<p>We already mentioned how CustDev and quantitative research help teams align feature ideas with end-user expectations. But it\u2019s also important for product managers to push back against ideas that don\u2019t serve the best interests of the product.<\/p>\n\n\n\n<p>Start by making <a href=\"https:\/\/railsware.com\/blog\/idea-screening\/\">idea screening<\/a> a core part of your development process. Additionally, make sure key internal stakeholders have access to customer research findings, product dashboards, and feature usage analytics. This will help them craft more precise and customer-centered ideas.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Focusing on the \u2018how\u2019 before the \u2018why\u2019<\/h3>\n\n\n\n<p>Humans are problem-solvers by nature; product managers especially so. It\u2019s normal for us to start hashing out a solution before we\u2019ve thoroughly examined the problem. But spending too little time in the \u2018problem space\u2019 can cause features to flop upon release. If you don\u2019t truly understand your users\u2019 pain points, you\u2019ll struggle to build features that <a href=\"https:\/\/railsware.com\/blog\/how-to-market-new-product\/\">attract paying customers<\/a>. Start with the \u2018why\u2019 \u2013 why do our customers need this feature? Why do we think it\u2019s a must-have priority? Then, shift your focus to how the feature should look and operate.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Attempting to achieve perfection<\/h3>\n\n\n\n<p>We\u2019ve said it before, and we\u2019ll say it again \u2013 there\u2019s no such thing as a perfect feature or a perfect product. Bugs are bound to appear, user needs are ever-evolving, and technological trends and advancements are constantly shifting. Keep the <a href=\"https:\/\/railsware.com\/blog\/what-makes-product-development-lean\/\">Lean development<\/a> principle of continuous improvement in mind as you build. Focus on making the feature work and getting it into the hands of potential customers. That way, you\u2019ll unblock the team and be able to move on to the next feature task in your backlog. Not to mention, you\u2019ll save precious time and money on development.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Optimizing for edge cases<\/h3>\n\n\n\n<p>Optimizing for edge cases can also be considered a form of perfectionism in <a href=\"https:\/\/www.nimblework.com\/project-management\/product-development-templates\/\" target=\"_blank\" rel=\"noreferrer noopener\">product development<\/a>. Let\u2019s look at an edge case example: when a user goes to the analytics dashboard and tries to view performance stats for a period longer than 24 months, it takes 6 seconds to load the data. This is an issue your team should address, but it\u2019s not a top-priority problem. Of course, there are exceptions. If the 10% of your users most affected by this issue also happen to be your highest-paying customers, then you\u2019ll want to take swift action. But again, spending too much time on these small fixes can cost you valuable time and resources in the long run.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Final thoughts<\/h2>\n\n\n\n<p>Developing and releasing new features is one of the most exciting parts of <a href=\"https:\/\/railsware.com\/blog\/digital-product-development\/\">product development<\/a>. It\u2019s easy for teams to get carried away and start turning every big idea into a full-blown feature. But it\u2019s up to you, the product manager, to maintain a balance between feature quantity and product quality.<\/p>\n\n\n\n<p>New ideas or suggestions must be properly researched and screened to ensure they align with both business goals and customer expectations. Meanwhile, using a prioritization framework, and testing the solution before widespread release, can significantly reduce the risk of failure. Remember, the final result doesn\u2019t have to be perfect. Focus on solving the problems your customers have, and you\u2019ll consistently build the right features for your product.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conceptualizing, building, and implementing new features is a core aspect of a product manager\u2019s job. But striking a balance between feature quantity and product quality is difficult, even when product managers have a clear vision and strategy for the product. Stakeholder expectations, customer demands, and differences of opinion within the team often complicate the development&#8230;<\/p>\n","protected":false},"author":93,"featured_media":16609,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[],"coauthors":["Leonie Lacey"],"class_list":["post-16605","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-management"],"acf":[],"aioseo_notices":[],"categories_data":[{"name":"Product Management","link":"https:\/\/railsware.com\/blog?category=management"}],"post_thumbnails":"https:\/\/railsware.com\/blog\/wp-content\/uploads\/2023\/10\/product-features_image.jpg","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/posts\/16605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/users\/93"}],"replies":[{"embeddable":true,"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/comments?post=16605"}],"version-history":[{"count":32,"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/posts\/16605\/revisions"}],"predecessor-version":[{"id":18756,"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/posts\/16605\/revisions\/18756"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/media\/16609"}],"wp:attachment":[{"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/media?parent=16605"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/categories?post=16605"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/tags?post=16605"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/railsware.com\/blog\/wp-json\/wp\/v2\/coauthors?post=16605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}