Account Manager
Apply NowJoin Coupler.io as an Account Manager and play a key role in helping potential clients succeed with our product. If you're tech-savvy, customer-focused, and great at building relationships, you'll thrive in this role — leading live demos, streamlining onboarding, and ensuring clients unlock the full potential of our platform.
Our products now have more than 2M+ signups and are constantly growing. Join the team of professionals who strive to create meaningful products and provide the best experience for their customers.
* This role is open for the U.S. time zone (16:00–00:00 UTC). Please apply only if you can commit to this schedule and are flexible to adjust by ±2 hours if required.
If this sounds like a great fit, we’d love to receive your CV!
Your Responsibilities
- Conduct live demos and onboarding sessions for prospective and existing clients, ensuring a seamless product experience
- Manage inbound sales and proactively identify upsell opportunities for existing clients
- Act as a trusted Account Manager, helping clients maximize product value, explore new features, and optimize their usage
- Build and maintain strong client relationships built on trust, transparency, and respect
- Keep CRM data accurate and up-to-date while maintaining a structured and efficient sales pipeline
- Improve processes and documentation, including onboarding materials, case studies, guides, and knowledge base updates
- Work closely with different teams—including marketing, product, and customer success—to deliver a seamless and cohesive client experience
- Monitor and evaluate your calls and sales performance, suggesting effective sales strategies
Your skills
- 1+ years of experience in Sales or Customer Support roles
- Fluent English proficiency, both written and spoken
- Strong analytical mindset with an understanding of customer needs and data challenges to offer the best solutions
- Ability to proactively guide customers toward data-driven success
- Excellent software literacy and ability to dive deep into the product
- Excellent communication, negotiation, and presentation skills
- Ability to multitask and prioritize effectively
- High attention to detail
Will be a plus
- Experience with CRM systems
- Understanding of marketing tools and strategies
- Knowledge of data analytics and reporting tools (Google Sheets, Looker Studio, Power BI, etc.)
- Familiarity with Coupler.io, other MarTech platforms
- Experience working in a SaaS environment
- Proficiency in Spanish
Benefits
and Perks
- Competitive compensationLet's face it: in a late capitalistic world, getting paid well certainly doesn't hurt.
- Growth opportunitiesOutline your growth and development plan, expand your skills, knowledge, and career horizons in a supportive and innovative environment.
- Remote and flexible scheduleRailswarians live in more than 25 countries with different time zones. All of them are free to choose their most productive work time and place.
- Smart Expense policyThere's an additional sum allocated to help you set up your workstation, improve your health, and learn whatever you want and how you want. No. Questions. Asked.
- Secure hardware and equipmentYour productivity is our priority. Once you join Railsware, you’ll get secure equipment of your choice.
- 34 Paid days offRailswarians rest 24 days per year + 10 days to cover your national holidays.
- Regular online and offline gatheringsWe frequently meet online and offline to get acquainted, collaborate, build a network, and have fun together.
