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Privacy policy

Summary

We are dedicated to protecting your privacy. This Privacy Policy (herein the “Policy”) applies to the railsware.com site (“Site”) and administers the ways we collect, process and store data. The Policy explains how website visitors and customers can exercise their right to obtain, access, erase, use or rectify their Personal Information that was of their own free will submitted to us.

Effective: 23.05.2018

Introduction

Railsware Solutions FZ-LLC, a United Arab Emirates Free Zone Limited Liability Company, with office at Dubai Internet City Building 16, Exclusive Desk No. 48, Ground Floor, Dubai, United Arab Emirates, (“railsware.com”, “Railsware”, “us”, “we”, or “our”) works to guarantee that the railsware.com website and ecosystem constitute a safe environment for both website users and customers (“Customers”, “you”). We need to collect, process and store some Personal and Navigational information in order to provide you with an ability to view the Railsware website content, submit contact requests or job applications.

When you browse the Site, submit contact requests or job applications, you give consent and fully agree to the Policy under which Railsware collects, processes, uses, stores and discloses Personal Information. If you do not agree with the points stated in this Policy, you should not browse the Site or submit your contact requests or job applications.

We consider your personal privacy as a matter of great importance. We collect your information only with your consent; we only collect the minimum amount of Personal Information that is necessary to fulfill the purpose of your interaction with us; we don't sell it to third parties; and we only use it as this Policy describes.

What Personal Data we collect and receive

Railsware is not established in the European Union, but it occasionally processes Personal Data of those individuals residing in the Union, who browses the Site, submits contact requests or job applications and performs other activities, which result in supplying us with some Navigational and Personal Information. Railsware does not intentionally collect, and the Site visitors should not provide any information about your medical or health condition, race and ethnic origin, political opinions, religious and philosophical beliefs, as well as bank account information, TAX and passport numbers, driver’s license or other similar personal identifiers.

Information you submit

When you fill out our contact form, we may collect personally-identifying information (“Personal Information”, “Personal Data”) including, but not limited to; your name, your surname, email address(es), telephone number(s), and information related to the business you represent. Since you will actively submit this information to us, you will know precisely what data we collect through the Site.

When you apply for one of the Railsware vacancies, you of your own free will provide us with your Personal Information. The Personal Data includes your first and last name, email address, your current country of residence, Skype ID and telephone number. You may also submit your CV and provide links to your publicly available social media or other professional community accounts, such as LinkedIn, Facebook, Twitter, Angel.co and others. You may also provide us with some additional Personal Information during one of the steps of our recruitment process: telephone call, email communication, an interview, or via any other communication channel and method.

All the information provided during the recruitment process is confidential, and only for the information of the intended recipient. Moreover every work result remains the property of the company. Any usage, publishing or redistribution without the prior written consent of the proper Railsware entity is prohibited.

We will keep record of your contact and application requests, related communication and replies, and other information that you on your free will submit to us.

Information we collect via technology

If you're just browsing the website, we collect the same basic navigational information from your computer or device that most websites collect (“Navigational Information”). This includes but is not limited to: device type, running operating system, browser type, IP address, and the referring domain name. Additionally, we may collect behavioral information about how you use the Site. This includes but is not limited to: date and time you visit the Site, actions taken while browsing the information on the Site including the URL clickstream through the Site, which areas or pages of the Site you visit or view, how you interact with Site elements, amount of time you spend browsing the Site, and number of times you return to the Site.

We gather this data automatically through the commonly used data-gathering technologies, like cookies, in order to understand how Customers and website visitors browse and use the Site. This data helps us manage the Site, analyze general online behavior and usage trends, and provide targeted advertisements.

How we use the information we collect

Railsware uses the data it collects only in compliance and according to this Privacy Policy. Therefore, website visitors should read carefully this Privacy Policy and other agreements published on the Site before proceeding with browsing the Site.

We use Personal Information we collect from our Site visitors to:

  • Enhance your user experience while browsing the Site
  • Manage the Site’s content and customize it according to the user preferences
  • Manage the Site’s security and conduct investigations of any unauthorized access and use of the Site
  • Respond to your contact or job application requests
  • Distribute personalized marketing information
  • Put together and analyze the statistic data of the Site usage
  • Review your application for the position you applied, as well as other roles if we find that your application may be suitable for other roles
  • Communicate with you during the recruitment and hiring process

Customer Feedback, Comments and Case Studies

We publish customer testimonials, feedback and Case Studies on our website that we previously acquired consent to do so.

Links, Third Party Sites and Services

Personal Information Security

Railsware applies different security technologies, guidelines and procedures to ensure complete security, as well as full confidentiality of the Personal Information you provide. We also take measures to avoid unauthorized access to Personal Data and electronic communication systems. Your Personal Information is securely stored on servers and protected from unauthorized usage, leak and exposure.

For any questions that relate to the security of your Personal Information, please email us at privacy@railsware.com.

Service Providers

Railsware may employ other organizations and persons (“Agents“) to perform tasks or provide services to website visitors and may need to share your Personal or Navigational Information with them to provide data, products and services to you. These tasks and services may include marketing and support activities, analyzing different types of data, providing advisory and legal services. In all the cases when Railsware shares your information with such Agents, we will request for the Agent to accept and strictly observe our Privacy Policy.

Links and Third Party Sites

The Railsware Site includes links to third-party websites. These websites may offer certain services to end-users. Railsware does not take any responsibility for their content, services, administrators, practices and policies, and does not endorse them. Railsware also does not bear any responsibility for the privacy of information that you submit on these resources, since this Privacy Policy does not apply to them. We recommend you to familiarize with the Privacy Policy and other legal documents before submitting or sharing any Personal Information with them.

Sub-processors

Railsware uses a range of third party sub-processors that are authorized to process customer or applicant data to deliver Site functionality and enable two-way communication.

Location Entity Name
Spain Typeform S.L.
United States FormKeep, Inc.
SendGrid, Inc.
Pipedrive, Inc.
Mixpanel, Inc.
Segment.io, Inc.
Social Media Features

The Site incorporates some social media features and widgets. It allows to “Share“ - for Facebook, “Tweet“ - for Twitter and “Share“ - for LinkedIn on the Site blog articles pages. These social media features (buttons) may gather some website visitor-related (IP address, page visits) information. The actions connected to the social media features and widgets are covered by the policy of the company which enables them.

Personal Information Retention

Railsware will retain your Personal Information for the period required to fulfil the obligations it took as a Site owner, unless a longer period of time is required by law for tax, legal or other regulatory reasons. Railsware will delete all Personal Information at an earliest date per your request.

When you apply for the position via Railsware Careers web page or any other third-party website, we are going to store your data for a reasonable timeframe required to fill the vacancy and will notify you via an email about the recruitment process results. In case if you were not offered the position you submitted your application for, we will email you to ask for your consent to leave your data in our internal database to be considered for any potential job openings in the future, or request to completely erase your Personal Information from our database.

International Transfer of Information

To perform our operations, we may transfer and access Personal Information from around the world, including the United Arab Emirates, the United States, the EU and other countries. While transferring the data, we take the necessary measures to safeguard the activity in general, and the data subjects in particular to ensure an appropriate level of protection for their fundamental rights. The Privacy Policy shall apply even if Personal Information is transferred or accessed from other countries.

Compelled Disclosure

Railsware reserves the right to disclose Personal Data to public authorities in accordance with a legal liability to perform their duties, such as customs and tax authorities, financial investigation units, judicial administration and other parties if the EU member state allows to exercise such disclosure in the public interest, including protection of your and other people’s safety.

Data Subject Rights

Website Visitor Rights

Our Site visitors and job applicants have the following rights:

  • To gain access or receive your Personal Information in a commonly used and machine readable format
  • To remove consent from being contacted by email, phone and other means of communication
  • To request for all Personal Data that was received from you to be deleted from all our records
  • To request that we update, correct or remove any omissions in your Personal Information that we store
  • To opt out from all kinds of direct marketing and other communication
  • To object or otherwise restrict Railsware to continue the processing of your Personal Data

In order to exercise any of these rights, please email us at privacy@railsware.com.

Written Inquiries can be sent to:
Railsware Solutions FZ-LLC
Dubai Internet City Building 16
EX-48, Ground Floor, First Steps Business Centre
Dubai, United Arab Emirates

Children’s Information

Our Site and services we provide are not intended for children's use. We do not knowingly accumulate any data from children under the age of 16. If you think that we might have gathered some information from children under the age of 16, please let us know at privacy@railsware.com and we will delete this data from our databases and other applicable resources, if any.

General Clauses

Changes to the Privacy Policy

We reserve the right to review and make amendments to this Policy. When the changes are made, we will publish the new version of the Privacy Policy on our Site and update the “effective“ date, which is indicated in the top left corner of this Policy, to the day when the latest amendments were published on the Site. We will inform our Site visitors about changes in this Policy.

Contact Details

For any additional questions or inquiries about the Privacy Policy, please send an email at privacy@railsware.com.

Written Inquiries can be sent to:
Railsware Solutions FZ-LLC
Dubai Internet City Building 16
EX-48, Ground Floor, First Steps Business Centre
Dubai, United Arab Emirates