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Privacy policy

Summary

Railsware is dedicated to protecting your privacy. This Privacy Policy (herein the “Policy” or “Privacy Policy”) applies to the railsware.com site (“Site”) and administers the ways we collect, process, share, transfer, secure and store your Personal Information. The Policy explains how Site visitors and customers can exercise their right to access, restrict for processing, object, erase, use, transfer, withdraw consent, file complaints or rectify their Personal Information that was of their own free will submitted to us.

As used in this Privacy Policy, “Personal Information” means any information that can be used to individually identify a person, and may include, but is not limited to, name, email address, phone number, title, and other personally identifiable information.

Last updated: 14.09.2020

Introduction

Railsware Solutions FZ-LLC, a United Arab Emirates Free Zone Limited Liability Company, with office at Dubai Internet City Building 16, Exclusive Desk No. 48, Ground Floor, Dubai, United Arab Emirates, (“railsware.com”, “Railsware”, “us”, “we”, or “our”) works to guarantee that the Site and ecosystem constitute a safe environment for both Site users and customers (“Customers”, “you”). We need to collect, process and store some Personal and Navigational Information (as defined below) in order to provide you with an ability to view the Site content, submit contact requests or job applications.

When you browse the Site, submit contact requests or job applications, you give consent and fully agree to the Policy under which Railsware collects, processes, uses, stores, shares, transfers, and discloses Personal Information. If you do not agree with the points stated in this Policy, you should not browse the Site or submit your contact requests or job applications.

We consider your personal privacy as a matter of great importance. We collect your Personal Information only with your consent; we only collect the minimum amount of Personal Information that is necessary to fulfill the purpose of your interaction with us; we don't sell it to third parties; and we only use it as this Policy describes.

Please note that you may choose not to provide us with your Personal Information. If you choose so, you will still have access to many of the Site’s web pages, however, you may be unable to access certain options and services that we offer only to users who have shared their Personal Information.

What personal information we collect and receive

Railsware is not established in the European Union, but it occasionally processes Personal Data of those individuals residing in the Union, who browses the Site, submits contact requests or job applications and performs other activities, which result in supplying us with some Navigational and Personal Information. Railsware does not intentionally collect, and the Site visitors should not provide any information about your medical or health condition, race and ethnic origin, political opinions, religious and philosophical beliefs, as well as bank account information, TAX and passport numbers, driver’s license or other similar personal identifiers.

Information you submit

When you fill out our contact form, we may collect personally-identifying information (“Personal Information”, “Personal Data”) including, but not limited to; your name, your surname, email address(es), telephone number(s), and information related to the business you represent. Since you will actively submit this information to us, you will know precisely what data we collect through the Site.

When you apply for one of the Railsware vacancies, you of your own free will provide us with your Personal Information. The Personal Data includes your first and last name, email address, your current country of residence, Skype ID and telephone number. You may also submit your CV and provide links to your publicly available social media or other professional community accounts, such as LinkedIn, Facebook, Twitter, Angel.co and others. You may also provide us with some additional Personal Information during one of the steps of our recruitment process: telephone call, email communication, an interview, or via any other communication channel and method.

All the information provided during the recruitment process is confidential, and only for the information of the intended recipient. Moreover every work result remains the property of the company. Any usage, publishing or redistribution without the prior written consent of the proper Railsware entity is prohibited.

We will keep record of your contact and application requests, related communication and replies, and other information that you on your free will submit to us unless you request its erasure in the order provided by the applicable laws and this Policy.

Information we collect via technology

If you're just browsing the website, we collect the same basic navigational information from your computer or device that most websites collect (“Navigational Information”). This includes but is not limited to: device type, running operating system, browser type, IP address, geolocation, carrier, DMA, ID, language, latitude, longitude, OS, region, start version, id, initial referrer, initial referring domain, referrer, referring domain and the referring domain name. Additionally, we may collect behavioral information about how you use the Site. This includes but is not limited to: your timezone, date and time you visit the Site, actions taken while browsing the information on the Site including the URL clickstream through the Site, which areas or pages of the Site you visit or view, how you interact with Site elements, amount of time you spend browsing the Site, and number of times you return to the Site.

We gather this data automatically through Amplitude intelligence platform, Maxmind tool, Google analytics, Facebook Pixel, LinkedIn Insight Tag, Twitter Ads, and other data-gathering technologies, like cookies, in order to understand how Customers and Site visitors browse and use the Site. This data helps us manage the Site, analyze general online behavior and usage trends, and provide targeted advertisements.

How we use the information we collect

Railsware uses the data it collects only in compliance and according to this Privacy Policy. Therefore, website visitors should read carefully this Privacy Policy and other agreements published on the Site before proceeding with browsing the Site.

Processing of this Personal Information is required to enable Railsware to administer the recruiting process, including the set-up of an electronic job applicant HR file, managing your application, organizing interviews – in short, the processing is necessary for us to enter into a contract with you. In case of legal proceedings, we will need to process your personal data to establish, exercise or defend us against the legal claim. We may also share your personal data with other Railsware group companies and our external recruitment consultants or clients to consider you for future job openings and will retain your data for a limited period of time beyond an unsuccessful application for this purpose. You can object to such use of your data (see below at “Data Subject Rights”).

We use Personal Information we collect from our Site visitors to:

  • Enhance your user experience while browsing the Site
  • Manage the Site’s content and customize it according to the user preferences
  • Manage the Site’s security and conduct investigations of any unauthorized access and use of the Site
  • Distribute personalized marketing information
  • Put together and analyze the statistic data of the Site usage
  • Review your application for the position you applied, as well as other roles if we find that your application may be suitable for other roles
  • Communicate with you during the recruitment and hiring process

Customer Feedback, Comments and Case Studies

We publish customer testimonials, feedback and case studies on our Site that we previously acquired consent to do so.

Personal Information Security

Railsware applies different security technologies, guidelines and procedures to ensure complete security, as well as full confidentiality of the Personal Information you provide. We also take measures to avoid unauthorized access to Personal Information and electronic communication systems. Your Personal Information is securely stored on servers and protected from unauthorized usage, leak and exposure.

Processing and sharing your personal information

By accessing or using the Site or otherwise providing information to us, you consent to the processing and transfer of information in and to the countries and territories, which may have privacy laws different from your country of residence. Please note that some of the recipients of your Personal Information referenced above may be based in countries outside of Railsware and your country of residency whose laws may not provide the same level of data protection. In such cases, we will ensure that there are adequate safeguards in place to protect your Personal Information that comply with our legal obligations.

Our Group Companies

Personal Information may be shared across the Railsware group in certain circumstances and where lawful to do so, for example with limited members of the human resources department or the IT department, both of which may be working for different Railsware entities. Whenever we need to share your Personal Information, we will only do so on a need to know basis and with selected employees and contractors for tasks within their responsibilities. Railsware takes appropriate steps to ensure that such personnel are bound by duties of confidentiality with respect to your Personal Information.

Disclosure to third parties

In certain circumstances, we share and/or are obliged to share your Personal Information with third parties outside the Railsware group, for the purposes described above and in accordance with applicable data protection laws. These parties will act as controllers of your Personal Information in their own right, and they will be responsible for compliance with applicable data protection laws.

These third parties are:

  • insurances
  • police, public prosecutors
  • external advisors (such as recruiters and professional consultants engaged in the hiring process, legal advisors, accountants)
  • benefits providers
  • travel providers
  • Railsware clients
Vendors, Consultants and Other Service Providers

Railsware may engage other organizations and persons (“Agents“) to perform tasks or provide services to website visitors and may need to share your Personal or Navigational Information with them to provide data, products and services to you or to conduct recruiting process for your job application requests. These tasks and services may include marketing and support activities, analyzing different types of data, providing advisory and legal services.

We use third party service providers (e.g. Typeform S.L., FormKeep, Inc., SendGrid, Inc. or work agencies) who provide technical and support services in connection with the application and recruitment process (such as hosting or “Software as a Service”). In providing the services, your Personal Information will, where applicable, be processed by the service provider on Railsware’s behalf.

We will confirm for any third party that we use that they can provide sufficient guarantees regarding the confidentiality and security of your Personal Information. We will ensure that any third party complies with our data security standards and international transfer restrictions.

Compliance with the Laws

We may disclose your Personal Information to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and terms and conditions / user’s agreement, (c) to protect the security or integrity of the Site, (d) to protect Railsware, our customers or the public from harm or illegal activities, (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

Railsware reserves the right to disclose Personal Information to public authorities in accordance with a legal liability to perform their duties, such as customs and tax authorities, financial investigation units, judicial administration and other parties if the EU member state allows to exercise such disclosure in the public interest, including protection of your and other people’s safety.

Aggregated or Anonymized Data

We may also share aggregated or anonymized information with third parties that does not directly identify you.

Links and Third Party Sites

The Railsware Site includes links to third-party websites. These websites may offer certain services to end-users. Railsware does not take any responsibility for their content, services, administrators, practices and policies, and does not endorse them. Railsware also does not bear any responsibility for the privacy of information that you submit on these resources, since this Privacy Policy does not apply to them. We recommend you to familiarize with the Privacy Policy and other legal documents before submitting or sharing any Personal Information with them.

Social Media Features

The Site incorporates some social media features and widgets. It allows “Share“ - for Facebook, “Tweet“ - for Twitter and “Share“ - for LinkedIn on the Site blog articles pages. These social media features (buttons) may gather some website visitor-related (IP address, page visits) information. The actions connected to the social media features and widgets are covered by the policy of the company which enables them.

Personal Information Retention

Railsware will retain your Personal Information for the period required to fulfil the obligations it took as a Site owner, unless a longer period of time is required by law for tax, legal or other regulatory reasons. Railsware will delete all Personal Information at an earliest date per your request.

When you apply for the position via Railsware Careers web page or any other third-party website, we are going to store your Personal Information for a reasonable timeframe required to fill the vacancy and will take reasonable steps to notify you via an email about the recruitment process results. If your application is not successful, we will keep your Personal Information for a period of 3 years upon notification that your application was not successful for the purposes of (i) contacting you for future job vacancies and (ii) the establishment, exercise or defense of legal claims. If your application is successful and you commence cooperation with Railsware, your Personal Information will be transferred to your personnel file and will be processed for cooperation and HR purposes.

Data Subject Rights

You have certain rights with respect to your Personal Information as set forth below. Please note that in some circumstances, we may not be able to fully comply with your requests. We may ask you to provide us with additional information in connection with your request. If we need to verify your identity or the nature of your request, we may ask you to provide more details regarding your Personal Information. In such situations, however, we will still respond to let you know of our decision.

To make any of the following requests, contact us using the contact details referred to in the “Contact Us” section of this Privacy Policy.

  • Access: You can request to receive a copy of the Personal Information we hold about you.
  • Rectification: If you believe that any Personal Information we are holding about you is incorrect or incomplete, you can request that we correct or supplement it. You can also correct some of this information directly from your service account. Please contact us as soon as possible upon noticing any such inaccuracy or incompleteness.
  • Objection: You can contact us to inform that you object to the collection or use of your Personal Information for certain purposes.
  • Erasure: You can request that we erase some or all of your Personal Information from our systems.
  • Restriction of Processing: You can ask us to restrict further processing of your Personal Information.
  • Portability: You have the right to ask for a copy of your Personal Information in a machine-readable format. You can also request that we transmit the data to another entity where technically feasible.
  • Withdrawal of Consent: If we are processing your Personal Information based on your consent (as indicated at the time of such data collection), you have the right to withdraw your consent at any time.
  • Right to File Complaint: You have the right to lodge a complaint about our practices with respect to your Personal Information with the supervisory authority of your country or EU Member State.

Access by minors

Railsware does not knowingly collect or store any Personal Information from or about children under the age of 18. If you believe a child under the age of 18 has under any circumstances provided us with their Personal Information and data, ask a parent or legal guardian of that child to contact us using the contact details referred to in the “Contact Us” section of this Privacy Policy and request to delete their children’s information from our records.

Changes to the Privacy Policy

Railsware may occasionally update this Privacy Policy to reflect customer feedback and changes in our Site. When we post changes to a statement, we will revise the “last updated” date at the top of the statement. If there are material changes to the statement or any changes in the way how Railsware will use Personal Information, we will notify you either by posting a notice of such changes before they take effect or by directly sending you a notification.

User Consent

By using Site you consent to the terms of this Privacy Policy and to our processing of Personal Information for the purposes given above as well as those explained where Railsware collects Personal Information.

Contact Us

For any additional questions or inquiries about the Privacy Policy, please send an email at privacy@railsware.com.

Written Inquiries can be sent to:
Railsware Solutions FZ-LLC
Dubai Internet City Building 16
EX-48, Ground Floor, First Steps Business Centre
Dubai, United Arab Emirates