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Chief Operating Officer

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We are looking for a Chief Operating Officer (COO) to setup, track and maintain all the processes related to company resources management, internal/external collaborations, administrative operations, corporate culture, legal and security. This now includes around 50 projects ran at a time. So if you are driven by working in such a multi-context environment, read further. If this opportunity frightens you, do not proceed.

Our goal is to get rid of unnecessary bureaucracy. We stay flexible and iterate over procedures. If we can improve them - we do the right thing. It’s important that here at Railsware we automate and conceptualize 80% of our processes. You can then enjoy seeing 100% super diligent results with only 20% of efforts.

If you have an engineering mindset, strategic vision of running operations in the company, strong leadership skills, and most of your decisions are based on data, this position will be a great fit for you.


Company resources management

  • Build and maintain company operations tracking system
  • Make decisions and polish processes based on the data received
  • Provide timely and accurate updates on the data received and actions taken
  • Maintain resources and people allocations based on their current load and projects requirements
  • Provide full strategic and tactical management of admin processes (travel, facilities management, team events, hardware, etc.)
  • Make sure all of the initiatives and projects are aligned with the company strategy

Internal collaboration processes and culture

  • Revise, implement and maintain Railsware approaches to internal/external collaborations (e.g. team collaboration in Slack, GDrive, Jira/Confluence, etc.)
  • Define and fix problems in internal/external collaborations case by case;
  • Lead by example, nurture Railsware culture within the team
  • Support and update internal policies

Legal and Security

  • Oversee legal and compliance (including proactive risk management), contracting, and provide support in these areas for all the Railsware offices worldwide
  • Make sure the company is GDPR compliant
  • Maintain legality in all the company processes
  • Maintain all aspects of company security: information, software, office access, etc.
  • Involve internal support team and external legal advisors if needed

Required Skills and Experience


  • 3+ years of relevant experience in an IT company with proven operational success
  • High-level understanding of all business functions and their efficiency metrics (Admin, Legal, Finance, Software Engineering, Business Development, HR, etc.)
  • Ability to decompose strategy into actionable items, processes, and policies
  • Experience in managing/building processes within an organization
  • Data-driven approach to work - decision making based on data and facts, not emotions/assumptions
  • Knowledge of EU and UA legislation (experience in labour law and GDPR in particular)
  • Advanced skills in Google Sheets
  • Excellent computer literacy
  • Proven ability to foster a healthy organizational culture, to encourage teamwork and collaboration
  • Excellent command of English, both written and spoken


  • Project Management skills, including the ability to:
    • Execute on a great level
    • Create reusable lists of tasks and activities (documenting processes)
    • Set up realistic time frames
    • Efficiently work and communicate with different people (users, customers, colleagues, advisors)
  • Multitask and manage many contexts at once
  • Strong proactive problem solving
  • Strong informal leadership skills

About the company

Railsware is a product studio. We’ve worked with Calendly, SendGrid, Philips, Google, and a whole bunch of other interesting companies.

Mailtrap and Smart Checklist for JIRA are examples of our own products. We built them to make our work better. Now, these tools are used by dev teams at Atlassian, Adobe, Github, Yelp, Pivotal, and, of course, by our clients.

The process we use to develop products at Railsware is pretty different than in most software development companies. It has demonstrated repeatable success on more than 50 projects.

About the environment

At Railsware, we believe that these are the key components to make a truly exceptional team:

  • Gathering passion-driven T-shaped skilled individuals together
  • Providing them with an innovative environment to advance their skills
  • Sharing the same culture, values and core qualities

Railsware’s key purposes and principles:

  • create a culture of transparency, excellence, and perfection in everything we do
  • value open communication and feedback, provide space for people to change and improve
  • do the right thing, but always do what works
  • encourage measuring the outcome of progress and making decisions based on that
  • constantly learn - we observe the industry and the best companies out there
  • help world-class businesses build awesome digital products and provide them with the best chances to succeed.

Discover how we do it and follow Railsware Blog.


Culture Icon


  • Great clients from North America and Europe
  • World-class engineering and design team
  • Top-notch approaches in product design and engineering
  • You are the key driver for your personal growth
  • Ability to contribute to a company level initiatives
  • Allocate 10% of working time to Railsware Labs activities
  • Educational programs
Work Local or Remote Icon

Work in the office or remotely

  • Two comfortable offices in Kyiv, Ukraine and Krakow, Poland (Ergonomic chairs and standing desks. Always fresh food and drinks)
  • Work in the office or remotely
  • Flexible hours
Travel around the World Icon

Travel around
the World

  • Participation in local and international conferences and hackathons
  • Relocation to Poland (If there is a need)
  • Company retreats to amazing places like Austrian Alps, Greece or Italy
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Great compensation

  • Competitive salaries
  • Salary calculated based on 360 degree colleagues review
  • Revenue based half-year bonus
  • Additional financial services (Saving programs, Microcredits)
Healthcare Icon


  • Best hardware and equipment
  • Medical insurance for you
  • 34 days of vacations per year
  • 3 quick illness days and 24 long illness days, but hope you won’t need this ;)
  • To motivate our team to stay fit, we cover sport expenses
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Why Railsware
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