Customer Success Intern

Sorry, we're no longer accepting applications for this role

remote

Flexible Schedule

Full time

We’re looking for an enthusiastic and motivated Intern to join our team and provide customer support for Coupler.io. In this role, you’ll be the main point of contact for customers, resolving requests and ensuring the best communication experience.

Our products now have more than 2M+ signups and are constantly growing. Join the team of professionals who strive to create meaningful products and provide end-to-end support for their customers.

*This role is in the European time zone (08:00-16:00 UTC). Please apply only if you can commit to this schedule and are flexible to adjust by ±2 hours if required.

*This is a paid internship for 3 months. Standard Railsware benefits do not apply.

Join

Railsware!

Your Responsibilities

Manage customer support requests and respond in a timely manner via email
Provide hands-on support and troubleshooting by handling technical customer queries, debugging issues, and guiding users through setup
Proactively solve clients' requests and issues
Engage with customers by assisting with onboarding to ensure they get the most value from the product
Ensure all issues are properly logged
Assist with conducting 1st-line demo calls for potential customers and provide product guidance
Prioritize and manage multiple open issues simultaneously
If necessary, initiate collaboration with the Product Owner or Development Team to find possible answers and/or workarounds to suggest to customers
Contribute to our knowledge base by creating and updating support articles and documentation

Requirements

Background in a technical field such as Computer Science, Engineering, Math, or a related area
Curiosity and motivation to learn about SaaS products and customer success
Advanced English skills, both written and spoken
Strong analytical thinking and problem-solving mindset
Willingness to investigate, reproduce issues, and a curiosity to dive deep into the product
Ability to learn new tools quickly and adapt to new software
Excellent communication and presentation skills
Ability to multitask and prioritize effectively
Attention to details

Will be a plus

Experience in technical/product support for SaaS product
Experience using CRM systems and task management tools
Familiarity with data analytics and reporting tools, such as Google Sheets, Looker Studio, Power BI, or other BI tools
Experience working with support ticket management software (e.g., Help Scout, Zendesk) or other
Background in working with data or analytics-related roles

Competitive compensation

Let's face it: in a late capitalistic world, getting paid well certainly doesn't hurt.
Growth opportunities

Outline your growth and development plan, expand your skills, knowledge, and career horizons in a supportive and innovative environment.
Remote and flexible schedule

Railswarians live in more than 25 countries with different time zones. All of them are free to choose their most productive work time and place.
Smart Expense policy

There's an additional sum allocated to help you set up your workstation, improve your health, and learn whatever you want and how you want. No. Questions. Asked.
Secure hardware and equipment

Your productivity is our priority. Once you join Railsware, you’ll get secure equipment of your choice.
34 Paid days off

Railswarians rest 24 days per year + 10 days to cover your national holidays.
Regular online and offline gatherings

We frequently meet online and offline to get acquainted, collaborate, build a network, and have fun together.