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Email Deliverability Specialist

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Remote work
Flexible Schedule
Full time

We are looking for an Email Deliverability Specialist to join our Mailtrap team. As a part of it, you will play a vital role in ensuring that our email deliverability remains at its peak. You will collaborate with our cross-functional team of experts to protect our customers from potential deliverability threats and resolve any issues that may arise.

Your skills

  • Proven experience in email deliverability
  • Strong understanding of email authentication protocols (SPF, DKIM, DMARC) and their implementation to improve deliverability
  • Familiarity with anti-spam technologies and email filtering systems
  • Proficiency in using email delivery platforms and analytics tools (e.g., SendGrid, Mailgun, Google Analytics, Looker Studio (former Data Studio), Tableau)
  • Excellent analytical skills to troubleshoot deliverability issues and interpret email performance data
  • Knowledge of industry regulations, such as CAN-SPAM Act and GDPR, ensuring compliance with relevant laws
  • Ability to communicate technical concepts effectively to both technical and non-technical users
  • Strong attention to detail and the ability to work in a fast-paced environment
  • Proactive approach to problem-solving and an enthusiasm for staying up-to-date with the latest email deliverability trends and best practices
  • Fluent English (both writing and speaking)

Would be a plus

  • Experience with email marketing platforms and ecommerce platforms

Your responsibilities

  • Investigate and analyze email deliverability problems, identify root causes, and recommend solutions for improved inbox placement and open rates
  • Implement measures to detect and prevent spamming and phishing attempts, safeguarding email deliverability and client reputation
  • Promptly address and resolve customer support questions related to email deliverability, providing clear explanations and solutions
  • Continuously monitor and investigate suspicious email activities to protect customers and brand reputation from fraud and spammers
  • Communicate with mailbox providers to ensure compliance with their guidelines and improve email deliverability rates
  • Regularly track email delivery performance, bounce rates, and engagement metrics using analytics tools to optimize email deliverability proactively
  • Create and maintain documentation on best email deliverability practices for internal teams and up to industry standards to support scalability

and Perks

As a part of our life-work balance, we want Railswarians to live an active and wholesome life. That’s why we take perks pretty seriously.
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  • Competitive compensation
    Let's face it: in a late capitalistic world, getting paid well certainly doesn't hurt.
  • Growth opportunities
    Outline your growth and development plan, expand your skills, knowledge, and career horizons in a supportive and innovative environment.
  • Remote and flexible schedule
    Railswarians live in more than 25 countries with different time zones. All of them are free to choose their most productive work time and place.
  • Smart Expense policy
    There's an additional sum allocated to help you set up your workstation, improve your health, and learn whatever you want and how you want. No. Questions. Asked.
  • Secure hardware and equipment
    Your productivity is our priority. Once you join Railsware, you’ll get secure equipment of your choice.
  • 34 Paid days off
    Railswarians rest 24 days per year + 10 days to cover your national holidays.
  • Regular online and offline gatherings
    We frequently meet online and offline to get acquainted, collaborate, build a network, and have fun together.