Lead Account Manager

Remote work

Flexible Schedule

Full time

Railsware is looking for a Lead Account Manager to join one of our products - Coupler.io, a no-code data integration platform and AI analytics.

In this role, you'll lead and grow our Account Management function while staying hands-on with customers and key deals. You'll coach the team, improve sales processes, collaborate across departments, and help drive the next stage of Coupler.io's growth.

If you have experience leading B2B SaaS sales teams, enjoy building scalable processes, and want to make a real impact in a fast-moving product company, we'd love to hear from you.

Join

Railsware!

What You'll Do

Lead & Develop the Team

Lead, mentor, and support a growing team of Account Managers through regular 1:1s, pipeline reviews, and coaching
Set, track, and improve team KPIs and performance
Coach the team on deal strategy, customer communication, and account management best practices

Optimize Sales Operations

Own pipeline health, forecast accuracy, and CRM quality using Pipedrive and dashboards
Improve sales processes, identify bottlenecks, and implement scalable solutions
Ensure consistent follow-up and high operational standards across the team

Drive Cross-Functional Collaboration

Partner closely with Marketing, Solutions, Support, and Product teams to ensure a seamless customer journey
Share insights on lead quality, customer feedback, and process improvements
Act as the main bridge between cross-teams

Stay Close to Customers

Lead product demos, qualify opportunities, and manage strategic customer accounts
Support the team on complex deals and help drive cross-sell and upsell opportunities
Stay hands-on with customers to understand market needs and continuously improve the sales approach

What are we looking for

Senior-level experience in B2B SaaS sales or account management
1–2+ years of experience leading, mentoring, or coaching a Sales or Account Management team
Proven success managing SMB and enterprise customers, ideally in the MarTech, SaaS, or agency space
Strong experience building and improving sales processes, managing pipelines, and working with CRM systems
Data-driven mindset with experience using BI and analytics tools (Power BI, Looker Studio, Google Sheets, or similar) to make informed decisions
Comfortable using AI tools to improve productivity and customer interactions
Excellent communication, presentation, negotiation, and stakeholder management skills
Experience collaborating across Sales, Marketing, Product, Support, and Solutions teams
Fluent English

Would be a plus

Experience with data integration, ETL, or analytics platforms such as Coupler.io or similar products

Competitive compensation

Let's face it: in a late capitalistic world, getting paid well certainly doesn't hurt.
Growth opportunities

Outline your growth and development plan, expand your skills, knowledge, and career horizons in a supportive and innovative environment.
Remote and flexible schedule

Railswarians live in more than 25 countries with different time zones. All of them are free to choose their most productive work time and place.
Smart Expense policy

There's an additional sum allocated to help you set up your workstation, improve your health, and learn whatever you want and how you want. No. Questions. Asked.
Secure hardware and equipment

Your productivity is our priority. Once you join Railsware, you’ll get secure equipment of your choice.
34 Paid days off

Railswarians rest 24 days per year + 10 days to cover your national holidays.
Regular online and offline gatherings

We frequently meet online and offline to get acquainted, collaborate, build a network, and have fun together.